Below you'll find the general terms & conditions that apply to all of our products. Please be aware that the specific terms & conditions for the accommodation you book will vary, as will the particular cancellation policy for each one. These specific conditions are listed in full on the purchase formwhich you will have to confirm you have read before you finalise your booking.
1. HOW TO USE THIS WEB SITE
This web site is for personal and private use only. Any distribution, modification, transformation, removal, public display, and/or other activity is strictly prohibited, if not expressly authorised by Open House Spain, S.L.
The right to use this web site, either for looking for information or for making a booking, is reserved to people over the age of 18, to individuals and representatives from companies and/or institutions. Open House Spain, S.L. reserves the right to modify the web site or parts thereof, as well as its content where deemed necessary.
We always endeavour to check the veracity of the information displayed on our webpage. Nevertheless, the web site contains information that depends upon third parties and/or institutions other than Open House Spain, S.L., and therefore we cannot be held responsible for the veracity and accuracy of said information.
Booking requests made via the internet by the user that have been received by Open House Spain, S.L. are contractually binding in nature. Once the contract has been completed they are subject to the General Conditions which per force the user/client must accept in order to complete the contractual process.
Open House Spain, S.L. reserves the right to correct mistakes in calculation or orthography. The client responds to all of the obligations set forth in the contract and moreover will be responsible for any damage and harm that could befall those accompanying or occupying the accommodation.
3. TARIFFS AND PRICES
All tariffs are indicated in euros (�).Changes in exchange rate are updated on a regular basis. Although extremely unlikely, it may occur that prices vary slightly as a consequence of changes in the exchange rate.
Open House Spain S.L. reserves the right to modify the prices displayed on the web page at any time. These modifications will not under any circumstances affect reservations that have already been contracted. Nevertheless, these changes will be applicable in the case of modifications to bookings that have been requested by clients.
4. REQUESTING SERVICES
Upon making a booking, the user authorises Open House Spain S.L. to charge their credit card, or other agreed means of payment, for the amount for each and every booking of services requested via the web page. To effectuate and guarantee an Open House Spain S.L. booking the user may in certain cases be asked for their bank card details to forward to the accommodation, who in turn must fully observe the legislation for personal data protection. The user expressly authorises OPEN HOUSE SPAIN S,L. the right to communicate their bank card details to the necessary accommodation establishment to effectuate and guarantee their booking.
5. CREDIT CARD SECURITY
Open House Spain S.L. takes every precaution within its means to protect information relating to users. Users� personal data will be protected both online and offline (in our offices). When the client enters personal data/information (for example their credit card number) onto our forms this information in encoded and protected using the best software on the market- SSL and PGP. On secure web-pages- our forms for making a booking on accommodation or courses, for example- a closed padlock symbol will appear on the browser's navigation bar. On other pages, where the user is only navigating, this padlock will appear open. We use SSL software to protect personal data online and PGP to protect this during the transmission of data.
The user has a commitment to ensure all of the data supplied to Open House Spain S.L., either directly through the webpage or by using the customer service system, is complete, correct and precise. The user can only use credit or debit cards of their own possession and never of other people. Open House Spain S.L. reserves the right to verify data at any time if it is deemed expedient and necessary, with the aim of avoiding fraudulent activity.
Open House Spain S.L. reserves the right to cancel the booking in the case of monies being returned, the use of stolen cards, false and/or incomplete data or in the case of being unable to verify data supplied by the user.
6. CONFIRMATION OF BOOKINGS
Booking confirmations are automatically generated on screen at the moment of accepting the reservation and are also sent by email subsequent to the booking being made. There is the possibility that this confirmation may arrive to the Spam folder of the user, and therefore the user should, in the instance of not receiving this email, check all of their email folders.
We recommend that this confirmation is printed or saved in a PDF format when you finalise your booking.